Frequently Asked Questions

  • Simply complete our consultation enquiry form. Our team will review your details and be in touch to discuss availability and next steps.

  • Yes. It Is encouraged that clients begin with a conversation to understand possibilities, pricing, and timelines. There’s no obligation to proceed — the consultation simply helps you make an informed, confident decision.

  • Yes. We work with clients across Australia and internationally, offering virtual consultations and guided measurement processes where required.

  • Rush orders may be considered selectively, subject to availability and design scope. Additional fees may apply.

  • Minor refinements may be possible during the fitting process. Significant design changes after approval may incur additional costs and affect timelines.

  • We offer two bespoke bridesmaid packages designed to provide a cohesive, considered experience while allowing for individual fit and style.

    Our Classic and Elegant Bridesmaid Packages require a minimum of three garments and include personalised design guidance, fabric selection, measurements, and fittings. Each dress is crafted in-house in Queensland, Australia, with the same care and attention given to all Lucanna bespoke garments.

  • We recommend enquiring at least 9 months in advance to allow sufficient time for design development, fittings, and construction. Availability is limited due to the bespoke nature of our work.

  • Our bridesmaid packages are structured around a minimum of three dresses, as the design, pricing, and production process are developed with this number in mind.

    If your bridal party includes fewer than three bridesmaids, we’re happy to discuss your requirements and explore whether an alternative arrangement may be suitable.

    Please note that having fewer dresses does not reduce the overall pricing, as the packages are structured and costed around a minimum of three garments.

  • Within the Elegant package we can design complementary silhouettes within the same fabric palette or overall aesthetic, allowing for individuality while maintaining cohesion.

  • We understand that bodies change. We allow for reasonable adjustments during the fitting process, provided there is sufficient time before the final fitting. If major size adjustments are require, additional fees may apply.