privacy policy

Last updated: 4 December 2025

Lucanna Australia (“Lucanna Australia”, “we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose and protect your information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), the General Data Protection Regulation (GDPR), UK GDPR, and the California Consumer Privacy Act (CCPA), where applicable.

By accessing our website, placing an order, or engaging with our services, you agree to the terms of this Privacy Policy.

1. Personal Information We Collect

We collect information reasonably necessary to provide our products and services, including:

Identity & Contact Information

  • Full name

  • Email address

  • Phone number

  • Billing and postal address

Order & Service Information

  • Measurements and size details

  • Custom garment preferences

  • Fitting notes and design requirements

  • Photos you voluntarily provide for design reference

Payment Information

  • Transaction details (processed securely via third-party payment providers; we do not store full card details)

Website & Marketing Information

  • IP address, device details

  • Cookies and browsing data

  • Analytics information

  • Email engagement data

2. How We Collect Personal Information

We collect information through:

  • Website orders and account creation

  • Consultations, fittings, and design sessions

  • Email, phone, and social media communication

  • Newsletter sign-ups

  • Cookies and website tracking tools

  • Third-party platforms we use for marketing, payments, and analytics

3. Why We Use Your Personal Information

We use your information to:

  • Process and deliver orders

  • Create custom garments

  • Communicate regarding orders, fittings, and support

  • Send marketing emails (you can opt out at any time)

  • Improve our website, services, and customer experience

  • Meet legal, regulatory, and tax obligations

We do not collect more information than reasonably required.

4. International Shipping & Global Data Transfers

As we ship internationally and use global service providers, your personal information may be stored or processed in countries outside Australia, including but not limited to the United States, the European Union, and the United Kingdom.

We take reasonable steps to ensure overseas providers comply with applicable privacy standards, including GDPR where relevant.

5. Disclosure of Personal Information

We may share information with:

  • Payment processors (e.g., Stripe, PayPal)

  • Email marketing platforms

  • Website hosting and analytics providers

  • Delivery and courier services

  • Professional advisers (e.g., accountants, lawyers)

We do not sell personal information.

Where third-party providers are located overseas, your data may be subject to the laws of those jurisdictions.

6. Cookies and Tracking

Our website uses cookies and similar technologies to:

  • Enable site functionality

  • Analyse traffic and user behaviour

  • Support marketing campaigns

You can disable cookies in your browser settings, though some features may not work properly.

7. Marketing Communications

If you subscribe to our mailing list or make a purchase, we may send updates, promotions, and product information.
You can unsubscribe at any time using the link in the email or by contacting us.

8. Your Rights (Australia, EU/UK GDPR, California CCPA)

8.1 Australian Privacy Rights

You may request:

  • Access to the personal information we hold about you

  • Corrections to inaccurate, outdated, or incomplete information

8.2 GDPR / UK GDPR Rights (If You Are in the EU or UK)

You have additional rights, including:

  • Access to your personal data

  • Correction or deletion (“right to be forgotten”)

  • Restriction or objection to processing

  • Data portability

  • Withdrawal of consent at any time

  • Lodging a complaint with your local data authority

We only process your data on lawful bases such as consent, contract performance, legitimate interests, or legal obligations.

8.3 California Consumer Rights (CCPA)

If you are a California resident, you may request:

  • Disclosure of what personal information we collect

  • Access to your personal information

  • Deletion of your personal information

  • Opt-out of the sale of personal information (we do not sell your data)

We will not discriminate against you for exercising your rights.

9. Data Security

We take reasonable steps to protect your personal information from:

  • Misuse

  • Loss

  • Unauthorised access

  • Modification

  • Disclosure

Information is stored securely and only accessible to authorised personnel or service providers.

10. Retention of Personal Information

We retain personal information only for as long as necessary for:

  • Providing services

  • Fulfilling legal, tax, or accounting requirements

  • Resolving disputes

When information is no longer needed, we take steps to securely destroy or de-identify it.

11. Children’s Privacy

Our services are not directed at children under 16. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it.

12. Making a Privacy Complaint

If you have concerns about how your information has been handled, contact us first using the details below.
If unresolved, you may lodge a complaint with:

Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au

EU/UK residents may contact their local data protection authority.
California residents may contact the California Attorney General.

13. Changes to This Privacy Policy

We may update this policy at any time. Updates will be posted on our website with the “Last updated” date revised accordingly.

14. Contact Us

For privacy enquiries, access requests, or corrections, contact:

Lucanna Australia
Email: Info@lucannaaustralia.com
Website: lucannaaustralia.com
Address: Queensland, Australia