Lucanna Australia is committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy outlines how we collect, use, disclose, and store personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Collection of Personal Information

We may collect personal information including, but not limited to, your name, email address, phone number, postal address, measurements, and details relevant to bespoke garment design. This information is collected when you submit an enquiry, book a consultation, place an order, or otherwise communicate with us.

Use of Personal Information

Personal information is collected for the purpose of providing bespoke services, communicating with you, processing enquiries, managing consultations, and fulfilling our contractual obligations. We may also use your information for internal record keeping and to improve our services.

Disclosure of Personal Information

We do not sell or rent your personal information. Information may be disclosed only where required to deliver our services (for example, trusted suppliers where necessary) or where required by law.

Storage and Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. Information is stored securely and accessed only by authorised personnel.

Access and Correction

You may request access to, or correction of, your personal information by contacting us directly. We will respond within a reasonable timeframe.

Cookies and Website Data

Our website may use cookies or similar technologies to enhance user experience and analyse website traffic. You may disable cookies through your browser settings if preferred.

Contact

For privacy-related enquiries, please contact us at:
hello@lucannaaustralia.com